Refund and Returns Policy

Before a Client cancels a Service/Project, we recommend them to communicate with Aevaru Support Team and express their concerns so that the Freelancer has an opportunity to address them. Most issues can be sorted out efficiently with simple communication and Freelancers on care about keeping their Clients happy. If the Client is not able to communicate with the Freelancer or communication with the Freelancer is not working and the Client feels that the Freelancer is not adhering to the rules of engagement, then the Client can also contact Aevaru Support Team for assistance to get the Service/Project back on track.

A Client is entitled to receive a refund of funds under the following circumstances:

  • No response: the Freelancer has not responded within 1 day of proposal acceptance by the Client;
  • Non-delivery: for Services, the Freelancer of the Service did not deliver the scope of work within the delivery timescale indicated in the Service or as agreed with the Client within the scope of Aevaru platform.
  • Poor quality: with the exception of per hour rate custom projects, the deliverables provided by the Freelancer do not meet the terms defined after at least two revisions have been provided by the Freelancer in response to detailed feedback from the Client; or the Freelancer lost a dispute.


Client and Freelancer may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by Aevaru team.

Aevaru will process approved (or non-actioned) refund requests back to the Client’s Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If Aevaru reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations, Aevaru shall not be obliged to make the refund.